Lynn's Notes:

Now and then, I'd use the strip to vent some of our office peeves. Patients who were habitually late, who cancelled at the last minute, or showed up unannounced, would sometimes disrupt the flow of a whole day. Although there was some flexibility and the staff was very accommodating, there were days when we couldn't believe how inconsiderate folks could be -- and dentists loved it when I told their side of the story!